Please Note: INSTITUTION
- ALL institution orders must be MAILED with a MONEY ORDER, we
DO NOT ACCEPT personal checks, STAMPS, or payments over the phone.
- MINIMUM oil purchase is 4 OUNCES.
- Shipping for all INSTITUTION orders UNDER 5lbs is
- Shipping procedure for ALL institution orders are as follows:
- Please make sure all information is correct on the inmates form before mailing.
(CLEARLY PRINT name, correct CDC#, institution NAME, oil types and sizes).
- All orders must be approved by the institution.
- Certain institutions require an approved religious oil form from the receiving officer or
the chaplain, which allows the inmate to place an order with our company. It is the INMATE'S responsibility to find
out if the institution they are in requires them to have an approved religious oil form.
- IF an approved religious oil form IS
REQUIRED, the inmate or inmate's family, must mail us the ORIGINAL approved form, along with a money order, in order for us to process the
- Certain institutions have a specific approved oil list that limits inmates to specific fragrances. Again, it
is the INMATE'S responsibility to find out which fragrances they are allowed to order.
- Our company WILL NOT switch out oils for oils that are not
approved by the institution.
- We have a no refund policy.
- If an order is returned because the institution has refused it we will hold the package
and credit the customer for the oils they purchased. After 6 months the package will be donated and credit will no longer be available.
- A package that has been refused or returned to us by the institution, and the inmate wants us to reship the order, the reshipping fee will be $16.00. This $16.00 covers the returned shipping cost as well as the reshipping charges by
- If the inmate does not want the package to be reshipped, a
family member can request to have the oils sent to their residency. Again, they would need to pay the $16.00 RESHIPPING
- If an order was refused based on an ERROR ON OUR PART, WE WILL RESHIP
IT TO THE INMATE AT NO COST.